Privacy policy

Last updated: 18 May 2026

Joaninha, Lda. (“we”, “us”, “our”) is the data controller responsible for the processing of personal data collected through this website, hosted on the Shopify platform. This Privacy Policy explains what data we collect, how we use it, and what rights you have under applicable data protection laws, including the General Data Protection Regulation (“GDPR”).

Personal Data We Collect

Depending on your interaction with the website, we may collect the following categories of personal data:

  • Identity and contact data — name, address, email address, telephone number
  • Payment data — card information and transaction details (processed securely by Shopify and/or Stripe; we do not store full payment card details)
  • Account data — username, password, account preferences
  • Order data — purchased items, transaction history
  • Technical and usage data — IP address, browser type, device information, and browsing behaviour collected through cookies and similar technologies

How We Use Your Personal Data

We process your personal data for the following purposes:

  • To process and fulfil orders and payments
  • To manage your account and provide customer support
  • To send order-related communications
  • To send marketing communications, where you have provided your consent or where otherwise permitted by applicable law
  • To comply with legal obligations and prevent fraud or misuse of the website

The processing of your data is based on one or more lawful grounds under the GDPR, including the performance of a contract, compliance with legal obligations, our legitimate interests, and your consent where required.

Sharing of Personal Data

Your personal data may be shared with:

  • Shopify — the e-commerce platform hosting our online store (please refer to Shopify’s Privacy Policy)
  • Service providers — including payment processors, logistics partners, hosting and cloud service providers
  • Competent public authorities — where disclosure is required by law or regulatory obligation

We do not sell your personal data to third parties.

International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (“EEA”). Where this occurs, we ensure appropriate safeguards are in place in accordance with the GDPR, including the use of Standard Contractual Clauses approved by the European Commission or equivalent lawful transfer mechanisms.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy and to comply with applicable legal, tax, accounting, and regulatory obligations.

Your Rights Under the GDPR

Under applicable data protection laws, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate or incomplete data
  • Request erasure of your personal data
  • Request restriction of processing in certain circumstances
  • Object to processing, particularly for direct marketing purposes
  • Request portability of your personal data in a structured, commonly used format
  • Withdraw your consent at any time, where processing is based on consent, without affecting the lawfulness of prior processing

To exercise any of these rights, please contact us using the details below.

You also have the right to lodge a complaint with the Portuguese Data Protection Authority, the Comissão Nacional de Proteção de Dados (“CNPD”), through www.cnpd.pt.

Cookies

We use essential, functionality, analytics, and marketing cookies. You can manage your cookie preferences at any time through the “Cookie Preferences” link available in the footer of the website.

Where required by law, non-essential cookies will only be placed on your device after obtaining your consent.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page indicates the current version in force.

Contact Details

Joaninha, Lda.
Parque Industrial de Mundão, Lote N.º 4, 3505-459 Viseu, Portugal

📧 geral@joaninha.com.pt
📞 +351 232 921 246 (call to the Portuguese fixed network)
📞 +351 966 686 287 (call to the Portuguese mobile network)